Buyer protection
How your money is kept safe until you have your item.
Every purchase on Sharewear comes with buyer protection.
How it works
When you pay, your money doesn't go straight to the seller. We hold it safely until:
- you've collected the item and given the seller your handover code, or
- your parcel has arrived and you've confirmed it's all good, or 7 days have passed since it was posted.
Only then is the seller paid.
What it covers
If something goes wrong, report a problem from your order page and we'll hold the payment while we look into it. You're covered if:
- the item is significantly different from the listing, for example the wrong size, damaged, or a fake
- your parcel never arrives
- the seller doesn't hand the item over
If we agree there's a problem, you'll get a full refund, including postage and the buyer protection fee.
What it doesn't cover
- Items paid for outside Sharewear, such as by bank transfer or cash. Why it matters
- Changing your mind about an item that was as described.
- Problems reported after the order has completed.
The buyer protection fee is 50p per order, shown at checkout.