Postage and tracking

When will it be posted?

Sellers are asked to post items within 3 days. When they do, they add the carrier and tracking number, and we'll email you. You'll see the tracking details on your order page.

If the seller hasn't marked it as posted within 5 days, the order is cancelled automatically and you're refunded in full. Until it's posted, you can also cancel the order yourself.

When it arrives

Open your order and tap It arrived, all good. This completes the order and pays the seller.

If there's a problem with the item, tap Report a problem instead, before confirming. What counts as a problem?

If you don't confirm

If we don't hear from you, the order completes automatically 7 days after it was posted. If something's wrong, report it before then.

Your address

When you pay for postage, you enter your delivery address on the secure payment page. Only the seller of that item sees it.