Help Centre
How can we help?
Answers about buying, selling, payments and staying safe on Sharewear.
Popular questions
- Buyer protection How your money is kept safe until you have your item.
- Collecting an item Your handover code and what to do on the day.
- Getting paid Setting up payouts and when money reaches your bank.
- Is Sharewear free to use? Selling is free. Buyers pay a small buyer protection fee.
- Cancelling an order Changed your mind, or can't sell after all? Cancel before it's sent.
- Staying safe when meeting Simple steps for a safe collection.
Browse by topic
- Getting started New to Sharewear? Start here. 4 articles
- Buying Finding, paying for and receiving items. 6 articles
- Selling Listing items, handling offers and getting paid. 6 articles
- Payments and refunds How paying, holding and refunding money works. 3 articles
- Problems with an order Something not right? Here's what to do. 5 articles
- Safety and rules Keeping Sharewear safe and friendly for families. 4 articles
- Your account Messages, reviews and account settings. 6 articles