When your item sells

We'll email you as soon as a buyer has paid. Open the order from My orders, on the Sold tab.

Collection orders

1. Message the buyer from the order page to agree a time and place.
2. When they collect, let them check the item.
3. Ask for their 6-digit handover code and enter it on the order page.

That completes the order and sends your payment. Never hand over an item without the code. The code is how we know the buyer has it.

Postage orders

1. You'll see the buyer's address on the order page.
2. Post it within 3 days, using a tracked service if you can.
3. Tap Mark as posted and add the carrier and tracking number.

If it isn't marked as posted within 5 days, the order is cancelled automatically, the buyer is refunded, and an automatic review is added to your profile.

The order completes when the buyer confirms it arrived, or automatically 7 days after you posted it, unless they report a problem.

Can't go ahead?

You can cancel before handing over or posting, but cancelling adds an automatic review to your profile. If the buyer wants to cancel, ask them to do it from their order page. Cancelling an order

Then

Once the order is complete, your money is sent to you. Getting paid