Problems with an order
Something not right? Here's what to do.
- Cancelling an order Changed your mind, or can't sell after all? Cancel before it's sent.
- Reporting a problem with an order Hold the payment while we look into it.
- My item isn't as described Wrong size, damage or not what was listed.
- My parcel hasn't arrived What to check and when to report it.
- A collection didn't happen If you can't agree a time or someone doesn't turn up.